Refund policy

At MeadowMuse, we want every customer to shop with confidence. If your purchase doesn't meet your expectations, we're here to help with a straightforward return and refund process.

1. 30-Day Return Policy

We proudly offer free returns and refunds within 30 days of receiving your order.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after delivery.

2. Eligible Return Conditions

Returned items should:

Be returned within 30 days of delivery.
Be unused, unwashed, and in their original condition.
Include original tags and packaging whenever possible.
Not show signs of excessive wear, damage, or alteration caused by the customer.

Items returned outside these conditions may not qualify for a full refund.

3. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

Personal hygiene products
Intimate apparel if worn or washed
Customized or personalized products
Gift cards
Final clearance items marked as non-returnable

If a product falls into one of these categories, the restriction will be clearly stated on the product page.

4. Damaged, Incorrect, or Defective Orders

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
Photos of the product
Photos of the packaging
A brief description of the issue

Depending on the situation, we may offer:

A replacement
A full refund
A partial refund
Another suitable solution

5. How to Start a Return

Please email:

support@meadowmuse.store

Include:

Order number
Customer name
Reason for return
Supporting photos (if applicable)

Our customer support team will provide return instructions before any item is sent back.

Please do not return products without receiving return authorization.

6. Return Shipping

We offer free return shipping for eligible returns approved by our support team.

If a return is sent without authorization or outside our policy, shipping costs may become the customer's responsibility.

7. Refund Processing

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

Refunds are issued to the original payment method.
Processing typically takes 5–10 business days, depending on your financial institution.
Shipping fees (if any were charged) are generally non-refundable unless the return results from our error.

8. Exchanges

If you would like a different size, color, or style, please contact our support team.

Exchange requests depend on inventory availability. If the requested item is unavailable, a refund or alternative solution may be offered.

9. Order Cancellation

Orders may be canceled before shipment.

Once an order has entered fulfillment or has already been shipped, cancellation may no longer be possible. In such cases, customers can request a return after delivery according to this policy.